NOTE: Our products are medical grade that may only be taken under the direction of a doctor or health practitioner.

Return Policy

Return Policy

Alive Innovations offers the following return policy on products purchased from our store.

Products (Supplements, Nutraceuticals, Injectables, Consumables, Oils, etc.)

  1. Products must be returned within 30 days of the purchase date.
  2. Products must be unopened.
  3. Returns must include a copy of the original invoice.
  4. Imprinted products, products with writing, or with price tags will not be given credit.
  5. Please notify the shipping department of your impending return within 10 business days of original order.
  6. THIS POLICY MAY NOT APPLY TO ITEMS ON SPECIAL.

Equipment (Electronics, Machines, Non-Consumables)

  1. Equipment must be returned within 30 days of the purchase date.
  2. Products must be undamaged and in new condition
  3. Returns must include a copy of the original invoice.
  4. Imprinted products, products with writing, or with price tags will not be given credit.
  5. Please notify the shipping department of your impending return within 10 business days of original order.
  6. THIS POLICY MAY NOT APPLY TO ITEMS ON SPECIAL.

PRODUCTS RETURNED WITHOUT AN INVOICE, WITH BROKEN SEALS, OR OLDER THAN 30 DAYS WILL NOT BE CREDITED TO YOUR ACCOUNT.

Shipping Terms

Alive Innovations charges standard USPS, FedEx, and UPS shipping rates. These rates are based on normal shipping variables such as:

  • like size
  • weight
  • shipping distance
  • insured value

Orders over $1000 receive free shipping.

Orders placed before 3:00 pm (EST) will ship same day.

These rates do not apply to International Shipments.

All product and shipping rates are subject to change without prior notification.